We are starting to see the roll-out of converting your landline phone from analogue to digital voice technology VoIP (Voice over Internet Protocol). This means that telephone calls will use your internet connection, making the old copper telephone lines redundant. Set for completion by January 2027 for most customers, the transition may affect landline usage, including telecare devices, making it essential for users to adapt to the new calling system.
Here’s a breakdown of the switchover and its implications:
What is the Digital Voice switchover?
The analogue phone network (PSTN) is being phased out, with all landline calls soon to be made over the internet via VoIP. While landlines will remain functional, they will require an internet connection for calls.
Connectivity:
Landlines will no longer link directly to the traditional telephone network. Instead, they will connect to the internet via a provider-supplied router.
Broadband requirement:
A broadband connection is necessary to access the new digital landline system.
Telecare devices:
Equipment such as fall monitors and alarms that rely on analogue phone lines must be upgraded or replaced to function with the new digital system.
Impact of power outages:
Unlike traditional landlines, digital landlines connected to a broadband router will be inoperative during power outages.
2G/3G mobile compatibility:
Older mobile phones may not work with the upgraded network and will require replacement or updates.
Migration process:
Phone providers will contact users with guidance on transitioning to the new system.
Phone number retention:
Your existing phone number will generally remain unchanged.
Key considerations
Verify compatibility:
Check with your telecare provider, alarm company, or other relevant service providers to ensure your equipment will work with the digital system.
Prepare for the change:
Understand the potential impacts on your devices and services, and take proactive steps for a smooth transition.
Stay alert to scams:
Be wary of fraudulent phone calls or emails requesting personal details related to the switchover. Read Fraud Prevention Advice
Seek assistance:
If you have specific concerns, reach out to your provider or relevant authorities for support. BT, EE, TalkTalk, Virgin Media, and Vodafone each offer dedicated support for Digital Voice switchovers, providing helplines and online resources to assist customers through the transition.
FAQs
Can I decline BT Digital Voice?
Yes, opting out of BT Digital Voice is entirely possible. You are not required to switch to BT’s digital voice system. However, since BT will eventually phase out the old analogue phone system, you will need to transition to a digital system through an alternative VoIP provider. If you prefer not to have a landline at all, you can choose a broadband-only plan or switch to another provider.
Can I use digital voice with my own router?
Yes, you can use Digital Voice with a third-party router, but it requires some technical configuration and an understanding of how the service interacts with your router. While Digital Voice is designed to be compatible with the Zen FRITZ!Box or BT Smart Hub, it is possible to make it work with other routers as well.
Can I use my existing phone with Digital Voice?
Yes, in most cases, your current phone should work with Digital Voice. BT’s Digital Voice service allows you to connect your existing phone to the hub or use a Digital Voice adapter to ensure compatibility.
What is the cost of BT Digital Voice?
To use the digital landline system, you will need a broadband connection. BT’s Digital Voice service is included in your broadband package at no additional charge. If you don’t currently have broadband, your provider will supply one to support the digital landline, typically without extra fees—unless you opt for a full broadband service.
Will my phone service function during a power outage?
In the event of a power cut, BT provides a Battery Backup that ensures at least an hour of service for essential calls.
Further reading
Transition from analogue to digital landlines
Upgrading landlines to digital technology – what you need to know
Moving to BT Digital Voice
Local Government Association (LGA) – Digital Switchover Hub